This policy explains how Noea Code handles personal information and how you can manage or delete it.
1. About this policy
Noea Code is provided and operated under the Finite Ground brand. Finite Ground is the trading name of the individual operating this product. This policy covers personal information processed in connection with Noea Code, our website and related support services.
“We”, “us” and “our” refer to the operator using the Finite Ground brand. For privacy questions or requests, contact [email protected].
2. Information we process
Project documents, conversations, attachments and related work records are stored locally. You can view and manage them in the application’s settings. Automatic error reports and usage analytics do not include your code, document or conversation content, project names, file paths, screenshots or session recordings.
- Error and usage information: Application version, system information, filtered error information, feature usage events and a random identifier used to associate usage records. Error reporting and usage analytics are enabled by default and can be disabled separately in the application’s privacy settings. Disabling them does not automatically delete records already sent.
- Website information: Pages visited, referral sources, browser or device information, download clicks and browser identifiers. When you visit the website, download software or check for updates, the relevant services also receive network request information, such as your IP address.
- Feedback and support information: The descriptions, contact details and attachments you choose to provide. In-app feedback also includes application version and system information. It does not automatically attach project content, conversations or logs.
We use this information to provide and maintain the product, troubleshoot issues, improve the experience, respond to support requests, protect security and comply with legal obligations. Depending on the activity and applicable law, we rely on performance of a contract, legal obligations, legitimate interests or consent.
3. Third-party services and international processing
When you use an agent, model or MCP tool, messages, references, attachments and relevant code may be sent to your selected services as needed to carry out the task. Their processing is governed by their own terms, privacy policies and your configuration. Disabling Noea Code’s error reports or usage analytics does not stop these task-related requests.
We use the following providers to support the product and website:
- PostHog: Product and website usage analytics.
- Sentry: Error monitoring and troubleshooting.
- Cloudflare: Website infrastructure, network delivery and web analytics.
Some services process information outside your country or region. Product error reports and usage analytics are stored in the United States. We may also disclose information where required by law or necessary to protect legitimate legal rights.
4. Cookies and local storage
Our website uses cookies, local storage and similar technologies to store browser identifiers and measure visits and downloads, helping us maintain and improve the website. Analytics controls in the desktop application do not control website analytics.
5. Retention and deletion
We retain error and usage information for as long as needed to troubleshoot issues and improve the product. Feedback and support records are retained as needed to handle requests, follow-up communications and related disputes. When information is no longer needed and there is no other lawful basis to retain it, we delete or anonymize it.
You may request access to, export of, or deletion of personal information we hold about you. Once a deletion request is confirmed, we will permanently clear the relevant personal information within 30 days. Information we are legally required to retain is excepted; if this applies, we will explain its scope and the basis for retention, and retain it only for the necessary period.
You manage your local project data. Deleting local data does not automatically delete information previously sent to third parties. Data independently processed by agents, models and tools you choose is also subject to those providers’ retention and deletion rules.
6. Your rights and information security
Depending on applicable law, you may have rights to access, correct or delete information, obtain data portability, restrict or object to processing, withdraw consent and complain to a supervisory authority. Withdrawing consent does not affect the lawfulness of earlier processing.
Send requests to [email protected]. To protect information, we may need to verify your identity or ask for details needed to locate the relevant records. We will handle requests within the time required by applicable law.
We take appropriate security measures based on the risks to protect personal information from unauthorized access, use or disclosure. No system can guarantee absolute security.
7. Changes to this policy
We may update this policy as the product or legal requirements change. We will communicate material changes through our website, the application or another reasonable channel and state when they take effect. Where consent is required by law, we will ask for it separately.